Utah EverBright Cleaning Privacy Policy
Last Updated: October 15, 2026
Utah EverBright Cleaning (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, request a cleaning estimate, schedule services, communicate with us, or interact with our advertising.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal and Contact Information: Your name, phone number, email address, service address, and other information you voluntarily provide.
Cleaning Service Information: Property size, cleaning preferences, requested services, appointment history, property access instructions, service notes, and other details needed to prepare estimates or provide cleaning services.
Communications: Information exchanged through phone calls, text messages, emails, website forms, and other communications. This may include call recordings where recording is permitted and appropriate notice or consent has been provided.
Billing and Payment Information: Billing information, payment status, and transaction records. Payment information may be processed through secure third-party payment providers.
Website and Advertising Information: IP addresses, browser types, device information, pages visited, referral sources, advertising interactions, and other information collected through cookies and similar tracking technologies.
Employment Applications: If you apply to work with us, we may collect information needed to evaluate your application and communicate about employment opportunities.
2. How We Use Your Information
We may use personal information to:
Provide cleaning estimates and schedule appointments.
Deliver residential and commercial cleaning services.
Communicate about appointments, service changes, and customer requests.
Process payments and maintain business records.
Provide customer support and resolve service concerns.
Send promotional communications where permitted by law and applicable consent.
Measure advertising performance and improve our website and marketing campaigns.
Improve our services, employee training, and customer experience.
Maintain the security and integrity of our business operations.
Comply with applicable legal obligations.
We use information only for legitimate business purposes consistent with this policy and applicable law.
3. SMS/MMS Communications and Consent
Utah EverBright Cleaning may offer SMS and MMS communications for customers and prospective customers who have provided the appropriate consent.
Messages may include:
Appointment confirmations and reminders.
Scheduling and rescheduling communications.
Cleaning service updates.
Customer service responses.
Promotional offers, discounts, and other marketing communications when separately authorized.
SMS Consent: We obtain consent as appropriate for the types of messages being sent. Consent to receive promotional text messages is optional and is not a condition of purchasing cleaning services.
Message Frequency: Message frequency varies based on your communication preferences, appointments, and interactions with our business.
Message and Data Rates: Standard message and data rates may apply.
Opt-Out: You may opt out of text messaging at any time by replying STOP to a message. We will process your opt-out request and may send a final confirmation message.
Customer Support: Reply HELP for assistance, email [email protected], or call (385) 999-4022.
Mobile Information Protection:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or distribute SMS subscriber lists or text messaging consent records.
4. Cookies and Website Tracking
Our website may use cookies, tracking pixels, and similar technologies to improve functionality, understand visitor behavior, and evaluate advertising performance.
These technologies may include:
Essential Cookies: Support basic website functionality and security.
Analytics Cookies: Help us understand how visitors use our website and identify opportunities for improvement.
Advertising and Tracking Technologies: We use advertising tools, including the Meta Pixel and Meta Conversions API, to measure advertising effectiveness, track conversions, and improve our marketing campaigns.
Depending on the technologies enabled, advertising platforms may receive website interaction information, conversion events, browser or device identifiers, and certain contact identifiers, such as email addresses, where permitted.
Advertising partners may use information received through these tools in accordance with their own privacy policies and applicable settings.
Visitors may manage cookies through their browser settings and through any cookie preference controls available on our website. You may also contact us to request information about available advertising privacy choices.
Disabling certain cookies may affect website functionality or advertising measurement.
5. How We Disclose Information
We may disclose information when reasonably necessary to operate our business, including to:
Service Providers: Companies that assist us with scheduling, customer relationship management, website hosting, messaging, payment processing, and other business operations.
Authorized Cleaning Personnel: Employees or authorized service personnel who need relevant information to provide cleaning services.
Technology and Advertising Providers: Platforms that support website analytics, advertising measurement, and marketing, subject to applicable privacy requirements and the mobile messaging restrictions described above.
Legal Authorities: When disclosure is required by law, legal process, or necessary to protect the rights, safety, or security of our customers, employees, or business.
Service providers are expected to handle information appropriately and use it for authorized purposes.
We do not sell customer contact lists to other cleaning companies or unrelated marketing businesses.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
Access to customer information is limited to authorized individuals and service providers who need the information to perform their responsibilities.
Although we take reasonable precautions, no electronic storage system, website, or method of transmission is completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services and maintain customer relationships.
Maintain financial and transaction records.
Address disputes or service concerns.
Comply with applicable legal requirements.
Maintain appropriate records of communication consent and opt-out requests.
When information is no longer reasonably needed, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention obligations.
8. Your Privacy Rights and Choices
You may contact us to request that we:
Provide information about the personal data we maintain about you.
Correct inaccurate or outdated information.
Delete personal information, subject to applicable legal and operational requirements.
Update your communication preferences.
Stop sending promotional emails or text messages.
Review available options for limiting the use of your information for targeted advertising.
We may take reasonable steps to verify your identity before processing certain requests.
To submit a privacy request, email [email protected].
We will respond within a reasonable timeframe and in accordance with any applicable legal requirements.
9. Email Marketing
We may send service-related emails and promotional communications in accordance with applicable law.
Promotional emails will include an unsubscribe method where required. You may also request removal from promotional email communications by contacting us directly.
Unsubscribing from promotional emails does not necessarily prevent us from sending important communications related to services you have requested or purchased.
10. Children's Privacy
Our website and cleaning services are intended for adults and are not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
11. Third-Party Websites and Services
Our website or communications may contain links to external websites and services, including social media platforms, payment providers, and scheduling tools.
These third parties may maintain their own privacy policies and practices. We encourage you to review their policies when interacting with their services.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.
Any updates will be published on our website with a revised “Last Updated” date.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Utah EverBright Cleaning
190 W 800 N Ste 201
Provo, UT 84601
Email: [email protected]
Phone: (385) 999-4022
Website: https://utaheverbrightcleaning.com
For SMS support, reply HELP to a message from our business or contact us using the information above.